Auburn Bath International in Yucca Valley, CA

Reviews about Auburn Bath International

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  May 05, 2019, by Lisa Corcoran
  In September of 2012, I ordered replacement sink cartridges by phone from Auburn Bath International. When my plumber arrived a few weeks later we discovered I was sent bath tub cartridges, not sink. I called Ms. W. (the only person who ever answers) and informed her I would need to return them and that my plumber would get the correct cartridges for me. She said nothing about needing an authorization code to do so, but I discovered that myself on the web site and called her back to get the code, which she gave me. I returned the cartridges along with the invoice as instructed and with a tracking number from the post office. I checked a few days later that delivery had been confirmed. When I did not get a credit on my VISA I disputed the charge of almost $200. She replied back through her bank that I had never called her and that she had no record of a return. I contacted the Better Business Bureau and she did not respond after 2 letters. I have now gone to the CA State Attorney General's Office. I hope to save anyone from the same experience I have had with this dishonest person.
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  March 30, 2019, by Jim Morris
  I converted a bedroom to a master bath in the 1980's and installed two matching faucet sets in his and her's sinks. They were Raphael faucets with ceramic cartridges. The worked perfectly until one faucet cartridge broke in January of this year. I visited y 85 year old local hardware that has a world of old parts and they begged off, saying there were just too many versions of ceramic cartridges over the years for them to keep up with them. They sent me to a plumbing specialist warehouse but they didn't have them, nor did two other large Atlanta area plumbing supplies. The original dealer who sold me the fixtures is still in business and they recognized the cartridges but no longer had them. They recommended Auburn Bath International. I sent photos, got a call from a guru who identified them and offered a hot and cold pair and I bought them and the one I needed worked perfectly. This month a faucet on the other pair broke, also. The second faucet I bought did not fit so I sent photos to the guru and he identified the second pair as a later model event though the faucet looked identical. I bought a pair of cartridges for that one at about half the original price since they were more recent and apparently more marketable. The cartridge fit perfectly and both sets now work like magic. I love this company and the service they provide!